FAQs

Every tenant will have access to the tenant portal. This portal will allow you to make payments and submit maintenance requests. Your Tenant Portal account will be setup automatically and an email will be sent to each tenant from a “Do Not Reply” email address containing a web link prompting you to create a password for your account.

Rent is due on the 1st of every month and can be paid via personal check, money order, cashier’s check, or online through your tenant portal. We cannot accept cash or credit card payments. Payments via check, money order, or cashier’s check can be mailed to us or dropped off at our office (6767 S. Spruce St. #150, Centennial CO 80112). We have a secure drop box on the north side of our building labeled Advanced Properties available for use outside of business hours.

Rent is considered late after the 1st of every month. If rent has not been paid 8 days after its due date a one-time late fee of $50.00 will be assessed. Late rent cannot be paid online or with a personal check you must use cashier’s check or money order.

We will email you 45-60 days before your lease ends to discuss your intentions.

It is our expectation that the property will be left in move in ready condition. This includes having carpets professionally cleaned, making sure yards are weed free and mowed, ensuring that all trash is removed from the property, all pet waste has been picked up, etc. Anything that needs to be repaired, cleaned, or otherwise addressed after the end of the lease may be paid for out of your damage deposit as needed. One of our agents will perform a move-out inspection once the property has become vacant after the end of the lease.

We will perform a thorough move-out inspection after the property becomes vacant. Any items found to need repair, replacement, or cleaning will be addressed. If it is determined to be due to tenant negligence or damage the costs for repair, replacement, or cleaning may be paid for out of your damage deposit.

If you need to reach us outside of normal business hours due to an emergency call our office line at 720-489-5000 option 9. Please only use this for true emergencies.